Customer Care Specialist I
Experian
- Heredia
- Permanente
- Tiempo completo
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
- Help members understand the value in their memberships, what benefits they have and how to use them.
- Effectively handle escalated customer issues in a professional and timely fashion.
- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Ability to adapt to changes in products.
- Ability to understand standard operational procedures for all new partners being onboarded.
- 6 months to 1 year of Inbound call handling experience (Required)
- High School Diploma (Required)
- Excellent English written and oral communications skills (Required)
- Able to keep consistent performance on a highly occupied environment (80% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skill’s Exceptional ability to make fast and accurate decisions.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Must be able to clear the company’s pre-employment screening