Associate Systems Engineer

Heredia
Permanente
Tiempo completo

Hace 1 mes

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Skills and Competencies

3+ years of experience in global Infrastructure and Network support environments
Strong hands-on knowledge in networking protocols and technologies: BGP peering, routing/switching, MPLS, OSPF, and ISIS
Solid understanding of core networking concepts, including LAN/WAN, VLAN, NAT, ACLs, and firewalls
Experience supporting Infoblox DDI solutions (DNS, DHCP, and IPAM): performing basic troubleshooting and administration
Exposure to Cloud operations (Azure/AWS) - VM administration, basic networking (VNet/VPC) and monitoring.
Familiarity with Windows Server administration - user/group management, RDP, and service monitoring alert mitigation.
Basic understanding of Backup and Storage concepts - backup status validation, LUN mounting, and ticket triaging
Proficiency in network and system troubleshooting tools such as Wireshark, Azure Network Watcher, and Log Analytics
Working knowledge of ITSM platforms like ServiceNow for incident, change, and problem management
Understanding of network security principles, including access control, segmentation, and data flow policies
Exposure to automation tools like Python, Ansible, or StackStorm is a plus
Excellent communication skills, both written and verbal, with ability to convey technical issues to non-technical stakeholder

Education

Proven hands-on Infrastructure and Network engineering experience
CCNP or higher (CCIE and/or CISSP highly valued)
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

Configure and install various network and infrastructure devices/services such as routers, switches, firewalls, load balancers, VPNs, and QoS
Perform proactive network maintenance and system upgrades including patches, service packs, firmware updates, and security configurations
Monitor infrastructure performance to ensure high availability, reliability, and optimal response times across servers, networks, and cloud systems
Conduct system health checks, resource utilization monitoring (CPU, memory, disk), and trend analysis for capacity planning
Provide advanced L2/L3 support and troubleshooting for network, server, and infrastructure-related incidents and service requests
Manage Infoblox DDI (DNS/DHCP/IPAM) tasks such as IP address reservations, fixed address allocations, DHCP scope configurations, and DNS entry updates
Perform regular backup operations including initiating backups, verifying backup completion, and supporting restoration activities in coordination with the backup team
Take and manage VM snapshots, assist with VM provisioning, and track resource utilization on virtual infrastructure
Monitor and respond to Windows server alerts, including disk space thresholds, high CPU usage, memory leaks, and service failures
Work within ITSM-defined change and configuration management processes to ensure controlled implementation of infrastructure and network changes
Participate in rotational weekend shifts or on-call support, ensuring prompt resolution of incidents and proactive system health checks
Lead service restoration for major incidents, identify root causes, and implement permanent fixes in alignment with SLO targets
Collaborate closely with the cybersecurity team to enforce security policies, patch management, and implement secure configurations
Maintain and update documentation for system configurations, workflows, SOPs, and operational procedures
Drive adoption of automation and orchestration tools to streamline routine tasks and improve response times
Deliver technical guidance and training to junior team members and cross-functional teams as needed
Ensure compliance with ITIL processes including incident, change, problem, configuration, and major incident management · Collaborate across TSG towers (Network, Server, Backup, Storage, Cloud) and other support areas to coordinate resolution of cross-functional issues

About the teamThe Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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