T&E Senior Analyst

• Process Management & Optimization:

• Owns end-to-end resolution of T&E processes.
• Identifies and implements improvements aligned with digital finance goals.
• Ensures compliance with SOPs and updates documentation as needed.

• Stakeholder Engagement:

• Provides T&E support and resolution to Pfizer colleagues.
• Delivers T&E training and policy guidance.

• Team Leadership & Support:

• Distributes and monitors team workloads effectively.
• Provides training and guidance to new team members.
• Serves as the first point of contact for escalations, resolving issues collaboratively.

• Performance & Strategy:

• Maintains and exceeds performance metrics.
• Supports GBS value proposition through process standardization and control enhancement.
• Applies strategic and analytical thinking to drive results.

• Project & Initiative Execution:

• Leads or participates in small projects and continuous improvement efforts.
• Assists T&E CoE Specialists and contributes to special projects requiring creativity and analysis.

• Corporate Card & Cash Payment Oversight

• Manage and monitor corporate card transactions and manual cash payments to ensure compliance with internal policies and external regulations.
• Support market-specific card programs, including onboarding, training, and issue resolution.

• Manual Payment Request Processing

• Review, validate, and process manual payment requests ensuring accuracy and timely execution.
• Collaborate with internal stakeholders to resolve discrepancies or incomplete submissions.

• Cash Forecasting

• Prepare and maintain accurate cash forecasts by analyzing payment trends, upcoming obligations, and historical data.
• Partner with Treasury and Finance teams to align forecasts with liquidity planning.

• Aging & Delinquency Management

• Lead the reconciliation and follow-up process for aged and delinquent items.
• Coordinate with relevant departments to clear outstanding balances and ensure timely resolution.

• Financial Booking & Reporting

• Ensure accurate and timely financial bookings related to corporate card and cash transactions.
• Prepare and analyze accrual reports to support month-end and quarter-end close activities.

• Issue Resolution & Stakeholder Support

• Act as the primary point of contact for payment-related issues, ensuring swift resolution and stakeholder satisfaction.
• Liaise with banks, card providers, and internal teams to troubleshoot and resolve escalations.

• Compliance & Process Improvement

• Ensure adherence to internal controls and compliance standards.
• Identify opportunities for process optimization and automation in payment workflows.

• All T&E CoE and Enterprise Services Teams within GBS (Global Business Services)
• RM&C
• Corporte Audit
• Sourcing Procurement
• Pfizer Colleagues
• MEET Team
• Corporate Audit
• Global and local compliance
• Finance Market Operational Leads
• Business Finance

• Bachelor’s degree or in progress in Business, Accounting, or Finance.
• 3-5 years experience in related roles such as Customer Service, Shared Service Center, Procurement, Finance, Accounts Payable, Help Desk, Travel and Expense. Experience with Procure-to-Pay processes, coaching skills, and advanced error resolution methods.
• Proficiency in PC skills (MS Excel, Word, PowerPoint, Power BI, Power Automate, Power Apps) required.
• Good written and verbal English communication skills required, any other language if required by the business
• Portuguese (Desirable).
• Mandarin (Desirable)
• Other Languages (Based on Business needs)

• Digital Proficiency: Advanced command of Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams within the O365 ecosystem.
• Finance & Accounting Expertise: Deep understanding of financial principles and accounting standards, with hands-on experience in multinational corporations and shared service environments.
• ERP Systems Mastery: Subject Matter Expert in SAP, ARIBA, ServiceNow, and Concur, with proven ability to optimize workflows and troubleshoot system issues.
• Stakeholder Engagement: Skilled in building and maintaining productive relationships with cross-functional teams, vendors, and senior leadership.
• Analytical & Problem-Solving: Strong analytical mindset with the ability to interpret complex data sets and resolve operational challenges effectively.
• Communication & Customer Service: Exceptional written and verbal communication skills, with a proactive and customer-focused approach to service delivery.
• Reporting & Analytics: Proficient in developing dashboards, tracking KPIs, and leveraging business intelligence tools to support strategic decision-making.
• Audit Management: Experienced in coordinating and supporting internal and external audits, ensuring compliance with regulatory and corporate standards.
• Project & Process Improvement: Familiar with project management methodologies (e.g., Agile, Lean Six Sigma) and committed to driving continuous improvement initiatives.
• Time & Priority Management: Adept at managing multiple priorities in fast-paced environments, ensuring timely and high-quality outcomes.
• Training & Development: Experienced in onboarding, mentoring, and training team members to enhance performance and knowledge transfer.
• Critical Scenario Handling: Capable of navigating high-impact situations with composure, strategic thinking, and effective resolution planning.

• Standard Finance and Accounting Office work
• Ability to travel to attend meetings domestically and Internationally

Pfizer