
T&E Investigations Analyst
- Escazú, San José
- Permanente
- Tiempo completo
- Perform regular monitoring of T&E transactions based on CP301 and applicable local annexes
- Conduct trend analyses monthly, prioritizing high-risk markets (e.g., US and China) and expense categories (e.g., meals)
- Track and report exceptions to Corporate Audit quarterly, ensuring packages are compiled and signed off by Team Leads
- Monitor Risk Score metrics and cash spend fluctuations, escalating deviations to managers.
- Support internal and external audits by maintaining accurate documentation and responding to audit inquiries
- Execute audit remediations and maintain a rolling tracker for remediation items, owned by Senior Analysts
- Maintain and exceed performance metrics while identifying opportunities for process improvement
- Lead or support internal controls, training initiatives, and transformation projects (e.g., ServiceNow workspace rollout)
- Collaborate with Regional Business Managers, Market Finance Operations (MFO), and cardholders to meet local monitoring needs
- Communicate policy deviations and remediation actions to colleagues and their managers
- Begin analysis using Leapfrog data; deliver reporting packages by quarter end.
- Utilize ServiceNow and Fuse for case management, routing, and reporting; ensure correct assignment and resolution of cases
- All T&E CoE and Enterprise Services Teams within GBS (Global Business Services)
- RM&C
- Corporate Audit
- Sourcing Procurement
- Pfizer Colleagues
- MEET Team
- Global and local compliance
- Finance Market Operational Leads
- Business Finance
- Bachelor’s degree or in progress in Business, compliance, audit, or Finance.
- 1-4 years of relevant functional accounting or finance experience.
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Power BI, Power Automate, Power Apps) required.
- Good written and verbal English communication skills required, any other language if required by the business
- Portuguese (Desirable).
- Mandarin (Desirable)
- Other Languages (Based on Business needs)
- Microsoft Office Suite: Advanced proficiency in Excel (pivot tables, formulas, dashboards), Word, and PowerPoint for reporting and documentation
- Power Platform: Working knowledge of Power BI, Power Automate, and Power Apps for data visualization, automation, and workflow management
- ERP Systems: ARIBA: For procurement and expense tracking, MDGS: Master data governance and supplier management, Leapfrog: For audit and compliance monitoring, Concur: For expense report processing and policy enforcement, Citi Manager: For corporate card management and transaction review, ServiceNow (SNOW): For case management, ticket routing, and workspace operations
- Ability to conduct trend analysis, risk scoring, and exception tracking using Leapfrog and other internal tools
- Experience with KPI monitoring, audit remediation tracking, and quarterly reporting packages
- Familiarity with Digital Finance strategy and initiatives such as intelligent audit tools and automated workflows
- Exposure to Concur Intelligent Audit and sample testing methodologies for expense validation
- Proficiency in managing SOPs, Work Instructions, Job Aids, and Desktop Procedures, including proposing updates when misaligned with operations
- Experience in case creation via email automation and routing logic in ServiceNow for T&E and corporate card support
- Use of Teams, Fuse, and email case creation for stakeholder engagement and issue resolution
- Ability to collaborate across global teams and manage relationships with internal andexternal stakeholders
- Standard Finance and Accounting Office work
- Ability to travel to attend meetings domestically and Internationally