Noc Analyst Ii
Nitel
- San José
- Permanente
- Tiempo completo
**what you'll do**
- Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Document all network-related activities in ticketing system.
- Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
- Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, VoIP, and other managed services.
- Provide technical supervision to lower-level engineers and technicians when necessary
**what you'll bring to succeed**
- Bachelor's degree in a technical discipline is required
- 3-5 years' relevant experience
- Experience in NOC operations and process management
- Excellent verbal and written communications skills
- Knowledge and usage of SolarWinds and Cacti or similar monitoring tools
- Layer 2/Layer 3 routing/switching knowledge
- Understanding of multiple routing & switching protocols
- Demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco based MPLS networks with BGP, OSPF, and Multicast protocols.
- Ability and availability to be on-call 24 hours a day on a rotating schedule
- Experience with SNMP (Simple Network Management Protocol)
- Hands-on experience with Networking Products (Cisco, Foundry, Juniper)
- Organization skills, a detail-oriented mindset, and the ability to effectively handle concurrent projects
- Knowledge of VoIP technologies
- Current Cisco CCNA or CCNP certification a plus
**what success looks like**
- Quality Control: You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered.
**what we value**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day
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