Customer support Specialist II
- Heredia
- Permanente
- Tiempo completo
- Receive inbound calls handling for our different lines of business
- Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
- Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
- Educates consumer on dispute management and offer options for immediate resolution
- Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
- Maintains the integrity of the database by ensuring data quality and accuracy.
- Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.
- 1 year of Inbound call handling experience (Required)
- High School Diploma (Required)
- Excellent English written and oral communications skills (Required)
- Keep performance on a occupied environment (85%-90% Occupancy)
- Pays close attention to the small aspects of a task or situation
- Experience handling support requests from a variety of different channels
- Arrange and manage tasks, time, and resources
- Interpret information to understand complex problems or situations
- Problem-solving skills
- PC/internet skill's to make fast and accurate decisions.
- To make fast and accurate decisions. Short-term visual memory.
- Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Will clear our pre-employment screening