About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.About Four Seasons Resort Costa Rica at Peninsula Papagayo:From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing, or hiking a volcano, return to our tropical retreat for farm-to-table dining at one of our five restaurants and bars, refreshing swims, or relaxing spa treatments.With customized itineraries for families and couples alike, we not only offer unforgettable experiences to our guests but also provide an environment where our team can "FIND YOUR PURAVIDA" in a truly exceptional destination.If you’re looking to join a world-renowned company that fosters professional growth, well-being, and creativity, Four Seasons Peninsula Papagayo is the perfect place for you. Here, we value our team and offer opportunities for development in an environment that celebrates natural beauty, local culture, and exceptional service.What you will do:Guest Service:Greet guests with warmth and professionalism, making them feel welcome and valued.Assist guests in making menu choices by providing accurate information about food, beverages, and specials.Take food and beverage orders from guests, ensuring accuracy and clarity.Food and Beverage Delivery:Serve food and drinks promptly and in accordance with service standards.Ensure proper presentation of dishes and beverages, paying attention to detail.Cocktail Knowledge:Familiarize guests with the cocktail menu, including both signature and classical cocktails.Make recommendations based on guest preferences and provide descriptions of each cocktail.Upselling and Promotion:Suggest additional items such as appetizers, desserts, or special promotions to enhance the guest experience.Encourage guests to try featured cocktails or new beverages.Order Accuracy and Special Requests:Communicate guest requests accurately to the kitchen and bar staff.Ensure that dietary restrictions and allergies are conveyed appropriately to the kitchen.Guest Engagement and Satisfaction:Continuously monitor guest satisfaction and address any concerns promptly and professionally.Check in with guests during their meal to ensure everything is to their liking.Payment and Billing:Present the bill to guests and process payments accurately, including cash and credit card transactions.Table Maintenance:Assist in setting up and clearing tables efficiently to facilitate smooth dining service.Ensure that table settings are clean and properly arranged for incoming guests.Collaboration:Work closely with other members of the restaurant team, including bartenders, host and kitchen staff, to ensure seamless service.What you bring:Previous experience in a server role, preferably in a resort or high-end dining establishment.Strong customer service skills and a friendly demeanor.Excellent communication and interpersonal abilities.Ability to multitask and work efficiently in a fast-paced environment.Familiarity with menus, food items, and beverages, including cocktails and coffee drinks.Attention to detail and a commitment to delivering exceptional service.Basic knowledge of POS systems and cash handling.Understanding of food safety and hygiene practices.Working Conditions: Servers primarily work in the restaurant's dining area, which may involve standing, walking, and carrying trays. They should be prepared to work during peak dining hours, weekends, and holidays based on the resort's operational schedule.
