Manager, Cloud Sucess Center
- San José
- Permanente
- Tiempo completo
The Manager of Customer Success leads the Customer Success teams and is responsible for the growth, development and success of our Customer Success Missions.MCS will connect with key decision makers and stakeholders and oversee all communications between the stakeholder and internal teams to ensure successful service delivery and mission execution.
The Manager of Customer Success is accountable for the business strategy development and identify the correct input metrics that drive growth for stakeholders and future expansion of Customer Success Teams.
**Responsibilities**:
Manager will be responsible of developing and implementing strategies to deliver results and a positive experience for our clients
Help identify new business opportunities for the growth and expansion of the customer success division
Create programs for employees (CSM and or CSA) to help implement customer success strategies
Successfully implement strategies to increase adoption and utilization of company's products
Responsible of monitoring the progress and development of the CS team members with the support of the supervisor
Develop and track metrics for the customer and team's success
Work directly with senior manager and supervisor to help CS team members achieve their goals
Manage relationships with internal and external stakeholders to drive decisions and resolve problems
Implement best practices and strategies to make the CS team more efficient
Analyze data and work with BI team to create effective reporting tools to track team performance and progress
Deliver effective and successful QBRs
**Knowledge Skills and Experience**:
>5 to 8 Years of relevant work experience
>5 to 8 Years of experience directly managing / supervising employees
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!
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