Team Lead -0365 Cloud
- San José
- Permanente
- Tiempo completo
- Services Why SoftwareONE?
:
Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.
SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans
The role:
Team leads are aligned with local and global vision and strategy and are accountable for the end to end quality of service delivered by the team.
The team lead oversees project deliverables and supervises the day-to-day operational activities and ensures even distribution of the workload across the team.
They provide operational direction to the team and assist in the coordination, implementation, and communication of local and global delivery initiatives/changes.
They assist in the identification of service/process, continuous improvement initiatives, and provide the required operational reports that measure operational support metrics.
They support the team in resolving operational issues and escalations.
**Core Accountabilities**:
- Working in a team environment
- Responsible for maintaining, supporting, and improving on an on-going basis, the service components within the domain of practice.
- In charge of maintaining the relationship between the customer/countries and the delivery teams
- Actively manages project escalations to resolution
- Ensuring that the team meets the KPIs for service quality and delivery while adhering to global and local delivery processes.
- Responsible for the development of each member of the team based on the global service strategy with the support of the Practice manager.
- Managing of individual and team utilization metrics
- Assist direct manager in measuring and managing project profitability
- Accountable for individual team member performance
- Minimum of 40% chargeability on delivery engagements depending on team size management, training, and development (employee wellbeing) acting as a motivator, supervisor, and mentor.
**Job Specific**:
- Coordinate and monitor the execution of all daily operational activities of services & teams
- Ensuring 100% process adherence and delivery within the defined SLA/SOW
- Provide feedback on a monthly basis on Continuous Improvement Initiatives (what is working well, what is not working well) based on Engagement reviews
- Proactively analyzing the quality and ensuring services/tasks are delivered at required level of quality
- Performance review and goal settings of each member for each quarter
- Create customized reports and analyzing the performance of individual team members on customer engagements to manage team performance on a monthly basis
- Create & Analyze Service Performance reports & ensure communication of progress/status to the manager
- Performing other duties as assigned by direct management
- Support defining, documenting, coordinating and rolling out new services/tasks to team members
- Planning and execution of individual team members training requirements based on the skill matrix to ensure relevant skill set is maintained within the team
- Active management of team members utilization & efficiency ensuring balanced service engagement across the team
- Effectively manage the teams Leave Utilization with no impact on service delivery
- Support in recruitment of qualified skill requirements within the team
What we need to see from you:
- Overall 3-4 years of relevant experience with project management
- 3-4 years of professional experience in leading teams
- Subject matter expert in Microsoft 0365
- **
MS 900, SC900, MS100** certifications required N10-007, SKO-005 desirable.
- Understanding of structure, delivery requirements, and services provided within SoftwareONE Global Services
- Internal management course
- A confident individual that's highly motivated and results-oriented
- A well-organized individual who can easily multitask and manage own and team's time
- Strong problem solving and consultative skills
Quality-oriented personality
- Analytical & Logical skills
- Good Communication and Collaboration Skills (internally & externally)
- Methodical Approach
- Good presentation skills
- Being able to work effectively with anyone with different skillsets
- Bi-lingual in English and Spanish
- Self-driven independent work ethics that drives internal and external accountability
- Strong Project Management experience
- Good People Management skills with the ability to delegate work & motivate team members
- A strong facilitator that
Buscojobs