Accounts Receivable Clerk III

Heredia
Permanente
Tiempo completo

Hace 1 mes

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsUnder supervision of a supervisory/management level associate, responsible for performing a variety of accounting tasks requiring accurate & efficient resolution of issues; interacts with outside customers and other departments relative to specific assigned accounts.Responsibilities:Handles high volume of incoming calls and emails.Provide World Class Service with the purpose of One Call Resolution.Ensure customers inquiries are properly addressed and issues are solved efficiently in a fast-paced environment.Identify trends on frequent issues, questions, and educate customers on procedures.Advise customers of overdue balances according to payment terms within department’s guidelines and key performance indicators (KPIs).Educate customer on Self-Serve options and automated payments.Maintains a permanent record of each call by documenting specific details of the conversation.Partners with other teams such as Sales, Credit, Account Maintenance, Rebates, Customer Service, EDI, Contracts, Cash Application, and any other internal departments to fix issues.Work with the customer to identify root cause of the problem and provide solutions.Identify opportunities to improve processes (automation vs manual).Able to address escalations and focus to provide solutions to avoid getting a lead team member involved.May assist other associates in their collection and/or reconciliation efforts for certain accountsProactively solicits payment on overdue account according to payment terms within department’s guidelines and key performance indicators (KPIs)Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers to address all credit and collection issues.Initiates customer credit refunds when appropriate.Performs related duties as assigned..Requirements:

Requires broad training in fields as finance, accounting or similar vocations generally obtained through completion of a 4-year bachelor’s degree or an equivalent combination of experience and education.

2+ years high volume cash application and responsible experience.

Experience in a multi-system, mutli-ERP environment.

If an internal applicant, they must demonstrate a working knowledge of the duties for all of the Cash Application positions and business platforms.

Advanced knowledge of banking procedures and fundamental accounting principles.

Experience in operating within multiple programs, software and ERPs daily.

Strengths in problem-solving and critical thinking.

Detailed knowledge of the accounts receivable / cash application process.

Proficient in 10-key data entry.

Must have good analytical skills, a strong grasp of numbers and basic calculations.

Proficiency in Microsoft Office products including Excel, Word and Outlook.

Ability to handle and maintain confidential customer and company information.

Must have a working knowledge of all programs, processing and posting cash for ACH, lockbox, wires (ACH / EFT) and credit cards for all programs, assisting whenever needed.

Skills required:

Ensure that strict deadlines and complete work assignments in an accurate and timely manner are maintained. (i.e. our SLA for 3PL clients is to post cash within 48 hours after receipt of payment)

Good verbal and written communication skills.

Strong leadership skills.

Strong interpersonal skills.

Strong mathematical and analytical skills.

Ability to resolve cash posting issues quickly and creatively in order to improve customer satisfaction and effectively support the AR Team.

Ability to remain flexible and adaptable while multitasking in a fast-paced, high-volume, transactional environment.

Proactive and self-motivated in a teamwork-oriented, metric-based environment.

Ability to effectively present information and communicate well, both written and verbally, with internal and external customers.

Be an effective problem solver when presented with situations.

What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated Companies Affiliated Companies: Cencora Costa Rica LimitadaEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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