Support Specialist
E2E Technology Solutions
- San José
- Permanente
- Tiempo completo
Funciones del Puesto
Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues for several brands/products supported (Cisco, Mitel, Cradlepoint, etc.).
Requisitos del Puesto
High School Diploma.
Ability to work the assigned shift including nights, weekends, holidays, and on-call rotation, as required.
Windows Operating systems and Microsoft Office knowledge.
Knowledge in telecommunications is a plus.
Networking background / certs a plus (CCNA modules or cert).
Experience working on multi-customer accounts is a plus.
Experiência Deseada
1-2 years of helpdesk experience.
Habilidades Deseadas
Possess strong customer service and communications skills.
Possess strong customer service and communications skills.
English level - 90% (spoken & written).
OTROS DETALLES
Area del Puesto
Telecomunicaciones
Ubicación del Puesto
San Jose, San Jose, Costa Rica
Salario
1300 **(Dólares)**
Nível Académico
Bachillerato Secundaria
Nível de Cómputo
**Idiomas**:
Español: 100%
Inglés: 90%
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