Pursue additional payment on open appeals through various means of communication, such as telephonically, online, or via payment package processes with payers and patients.
Overcome objections that prevent payment of the claim Gain commitment for payment through concise and factual collection techniques
Escalate accounts to appropriate individuals at the payer and via SSC management as needed, including accounts with a lack of timely payer response Communicate trends to management as identified Utilize effective documentation standards that support a strong historical record of actions taken on the account
Meet the productivity and quality standards of the organization Complete and comprehend all educational requirements Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement “Other duties as assigned
Skills and Experience
English – Spanish Language (Oral and writing 85% or higher), (C1 or above).
Must have a high school diploma.
At least 1 year of experience in Customer Service positions.
This job adjusts to the Eastern Time Zone and follows a US holiday schedule.
Strong customer service skills
Excellent communication skills
Ability to work independently and collaboratively
Attention to detail
Comfortable multitasking in a high volume/high demand environment
Good presentation and a polite, tactful, and friendly character.
About AuxisAuxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to continue to have better visualization of the pulse of our organization.Benefits
Health benefits include medical, vision, and dental.
