Technical Support Agent L1

Movate Costa Rica

  • Heredia Lagunilla, Salamanca
  • Permanente
  • Tiempo completo
  • Hace 6 días
Job Title: Technical Support Agent L1Location: Heredia (Hybrid)Education: High School DiplomaExperience Required: Minimum 6 months in technical support/help desk roles (software and hardware troubleshooting).No Openings: 1SummaryA global technology company is seeking a Level 1 Technical Support Agent to join its support team. This role is ideal for someone passionate about solving technical issues and providing excellent customer service in a fast-paced environment.Roles and Responsibilities:
  • Provide technical support to customers via phone and web-based ticketing systems.
  • Troubleshoot and resolve issues related to hardware, software, and network failures.
  • Escalate unresolved issues to higher support tiers while ensuring a smooth transition and customer satisfaction.
  • Meet or exceed Service Level Agreements (SLAs).
  • Contribute to the internal knowledge base by documenting common issues and solutions.
  • Maintain detailed and accurate records of all support interactions.
Required Skills:
  • High School diploma or equivalent.
  • Advanced English proficiency (C1 level).
  • 6+ months of experience in technical support or a help desk environment.
  • IT/computing-related education or certifications.
  • Proficient with Windows OS (Windows 7 and above).
  • Ability to install, configure, and deploy Windows-based software.
  • Familiar with support platforms such as Salesforce, Zendesk, ServiceNow, etc.
  • Strong troubleshooting and diagnostic skills for software, hardware, and networks.
  • Able to work independently and collaboratively within a team.
  • Excellent written and verbal communication skills.
  • High attention to detail and well-organized.
Desired Skills
  • Customer Service Orientation: Proactive, solution-driven mindset with a strong desire to help customers efficiently.
  • Technical Curiosity: Eagerness to learn new systems, tools, and processes quickly.

Movate Costa Rica