Managing Coach - Operations

San José
Permanente
Tiempo completo

Hace 21 días

Join a Team That’s Passionate About Making Lives Better!At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.What You'll Do:The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.

Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)
Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded
Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated
Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate
Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy
Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned

EducationNorth America - Minimum High School Diploma or equivalent is requiredPhilippines – Minimum of 2 years post-secondary or equivalent is requiredCosta Rica – No Minimum requirementUnited Kingdom – No Minimum requirementTrinidad & Tobago – Minimum 3 CSEC passesEnglish is compulsory in all locationsExperiencePrevious experience in an Team Leader position is requiredPrevious experience in a leadership or managerial role requiredCertificates/Licenses:Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if requiredWhat We're Looking For:INFORMATION SECURITY RESPONSIBILITIES

Responsible for physical security within their areas and adhering to and ensuring their employees are adhering to the User Access and Responsibilities Process
Responsible for completing employee updates with accurate information, any access controls and reporting any information/data breaches and/or incidents to appropriate departments
Identification of non-conforming processes that impacts business services and/or information security
Any access to data will only be granted to authorized parties based on job responsibilities in order fulfill business services and employee will disseminate data to others only when authorized by Senior Management.
Report access privileges inappropriate to job duties to Senior Management for correction
Attend Information Security training, attest in writing to knowledge of and compliance with our Information Security and Privacy policies/procedures prior to accessing private or restricted data.
Role-Based security permissions, as required in Workday

Reports to: Operations Manager / Director, Operations / Vice President, OperationsWhy Join Us?Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.Rewarding Work: Help businesses grow while making a real difference in people’s lives!Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!Twitter & Instagram: bgocareersFacebook:LinkedIn:Website –By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s and consent to the collection, use, and storage of personal information in accordance with the policy.At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.Bill Gosling Outsourcing – Where your career thrives!

Bill Gosling

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