Location: Costa RicaWe are looking for a Global Customer Experience Business Partner to manage and elevate the global customer experience for one of our most strategic Key Clients. This is a high-impact role focused on leading customer engagement, improving operational performance, and driving continuous improvement across the end-to-end shipment cycle.Key ResponsibilitiesAct as the global operational liaison for the Key Client across all ocean-related activitiesCollaborate with CX Consultants, Product Managers, and other stakeholders to manage and optimize shipment performanceMonitor and improve global operational KPIs, including Delivery Promise, Volume performance, and Forecast accuracySupport digitization of the customer journey using Maersk platforms (e.g., Maersk.com, Maersk App, EDI, etc.)Lead cross-functional efforts to resolve service challenges and build long-term client trustConduct regular performance reviews and communicate results with the customerWhat Success Looks LikeHigh customer satisfaction and retentionStrong performance in volume and delivery metricsReduction in order handling time and increased qualityBroad adoption of digital tools and standard processesWhat You BringMinimum of 3 years of experience as Client Business Partner (manages operations, comercial, sales, customer service, etc.)Advance/professional English is a mustExperience in logistics, ocean freight, or supply chain operationsStrong stakeholder management and communication skillsAnalytical mindset with a focus on performance and continuous improvementAbility to work across cultures and time zones in a fast-paced global environment#LI-EM1#LI-HybridMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
