Exposure Control Advisor
- San José
- Permanente
- Tiempo completo
We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth.
Stronger together, we promote an environment where individuals can thrive.
SUMMARY:
- Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts- Balance customer service expectations, with credit guidance and sales perspectives.
- Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies- Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
KEY RESPONSIBILITIES:
- Verbal and written collection of Accounts Receivable from a worldwide base of customers.
- Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
- Determine and document reasons for overdue payments - obtain payment commitments- Record information about financial status of customer and status of collection efforts.
- A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed- Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
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- Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables- Identify and escalate potential problems related to the financial status of a customer/group to necessary teams- Identify negative changes in customer payment behavior and alert management accordingly.
- Recognize the balance required between effective collections and maintaining a positive customer experience.
- Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
- Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
- Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas
**REQUIREMENTS**:
- Must be proficient in Microsoft Office - specifically Excel and Word.
- Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.
- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.
- Must be able to work individually and as a team in a goal-oriented setting.
- Good negotiation skills.
- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.
- Must be self-motivated and have excellent time management skills.
- Must have excellent verbal and written communication skills with a strong sense of Customer Service.
- Must be fluent in English both speaking and written- Must have very good organizational skills.
EXPERIENCE:
- Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.
- Consideration also given to experience in Credit, Financial Operations, or Customer Service.
- Transportation, Energy, or Commodities industry experience preferred, but not required.
- Bachelor's degree in Finance, Accounting, or Business Administration preferred- Multi Language skills desired but not required
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