Sr. Service Operations Analyst (Change Coordinator)
Experian
- Heredia
- Permanente
- Tiempo completo
- Release Planning / Coordination: Collaborate with cross-functional teams to plan and coordinate software releases and changes, consisting of both legacy and cloud-based solutions. Serve as the focal point for Change communication, coordination and facilitation of internal CAB sessions for Health.
- Documentation: Create and maintain comprehensive documentation including the maintenance of the Change calendar and post testing documentation. Ensure documentation is accurate and accessible to all relevant stakeholders.
- Quality Assurance: Review Changes to ensure documentation is in place including backout plans and QA testing.
- Deployment Oversight: Oversee the deployment process, ensuring that releases are executed according to the release plan. Monitor deployment activities and address issues promptly.
- Post-Release Evaluation: Engage with Scrum Masters and Product teams to conduct post-release evaluations to gather feedback and insights. Use findings to improve release processes and enhance future deployments.
- Continuous Improvement: Implement best practices for Change and Release Management including integration functions. Identify opportunities for process improvements and automation to enhance efficiency.
- Risk Management: Identify potential risks and issues related to change and releases and develop mitigation strategies. Proactively address challenges to minimize impact on release schedules including conflict resolution.
- Operational Support: Actively participate in supporting emergency changes along with Incident and Problem Management functions including data quality and analysis.
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.
- 5+ years proven experience as a Change / Release Manager in an enterprise setting with a mix of legacy and cloud solutions.
- Solid understanding of Change and Release Management principles, tools, and methodologies.
- Excellent coordination and communication skills, with the ability to work effectively with diverse teams.
- Experience with deployment tools and version control systems.
- Strong problem-solving skills and the ability to make informed decisions under pressure.
- Familiarity with ITIL practices is a plus.
- Knowledge of security and compliance standards related to software releases.
- Detail-oriented with a focus on accuracy and documentation.
- Ability to adapt to evolving technologies and methodologies in the software development and release management landscape.