JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About JLL Real Estate Management Services (REMS):The Real Estate Management Services division of JLL offers comprehensive workplace solutions designed to optimize the productivity, efficiency, and employee experience within organizations. Combining data-driven insights with innovative technologies, REMS assists businesses in creating tailored workplace strategies that align with their unique goals and objectives. By leveraging JLL's expertise in workplace strategy, space planning, change management, and workplace technology, the REMS team brings together the physical, digital, and cultural aspects of the workplace to drive employee satisfaction, collaboration, and overall business success.What the job involves:We are currently seeking a Technology Specialist to join our team. In this role, you will be working with our Sales Enablement PMO Director on administering several internal platforms, such as Monday.com, Seismic, SharePoint, Power BI, and QorusDocs.As a Technology Specialist at JLL, you will...Oversee ongoing platform management for Monday.com and QorusDocsManage and administrate our workflow management system, Monday.com, and our proposal content management system, QorusDocsAct as the centralized point of contact for both systems, providing end-user licensing, support and troubleshootingMonitor and respond to reported bugs/issues by working with the user community, JLL IT, and vendor support team for quick resolution.Attend necessary training to stay current and increase knowledge of tool(s) features and enhancementsAssist with end-user training, including developing training materials, providing live and virtual training for new usersCollect, organize and scrub dataCommunicate system changes and feature/functionality updates to stakeholdersWith guidance from the team, write and edit process documentation, roadmap and strategy documentsAnalyze data related to adoption of platform features and make recommendations.With guidance from team, review key performance indicators (KPIs) to better identify, measure, and improve processes, tools, training, and qualityOther essential role responsibilitiesAssist with administration of our sales content management system, SeismicAssist with administration of our learning management system, Seismic LearningWith guidance from team, execute changes to reports and dashboards across platforms, learning about our internal analytics and sales processesAssist with development of Power Automate flows using APIs from multiple systemsCollaborate with stakeholders and colleagues on ways to Support and lead ad-hoc technology projects as requiredCollaborate and communicate with cross-functional stakeholders to enhance and improve our systems and processes and execute processes and platform improvementsProactively identify information, sales resources, and best practices to drive user productivity and to optimize the user experienceHighly organized – able to adeptly manage multiple projects, contacts, and conversations simultaneouslyHelp leadership collect, analyze, and interpret platform data to provide insights and recommendations to the sales teamDevelop and maintain dashboards and reports to track key metricsCommunicate findings and insights to stakeholders in clear and concise reports and presentationsInterested? Here's what we’re looking for:Bachelor’s degree or equivalent 1-3 years experience in Business Operations, Data-related fields, Systems Architecture, or similarProficiency in Microsoft Office applications (Excel, Word, PowerPoint, Teams & Outlook)You have strong written and verbal English communication skillsYou have a strong technical aptitude and process development skills, with the ability to understand technical concepts and interpret, document and formalize procedures.You are a results-driven self-starter who thrives in a fast-paced, high-growth work environment and can pivot quickly as change happensYou are a critical thinker who can solution SaaS problems while advocating for customer issuesYou have interest in, or working knowledge of, coding or API development (a plus)You have the ability to influence stakeholders and technical/cross-functional teams in a positive and productive wayYou are comfortable with a high amount of autonomy to get things doneYou have a great attitude, want to make a difference, and a strong eagerness to support the teamYou anticipate the needs of others and think two steps ahead, with a fantastic customer service ethic and high expectations for qualityYou have strong follow through with tasks and projectsYou have that great quality of being calm under pressureYou look at a problem and say, “I know I can solve it; I just need to figure out how.”Location:On-site –Belen, CRIIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
