Sales Ops - Opportunity Support

Costa Rica
Permanente
Tiempo completo

Hace 1 mes

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at ..A "Sales Opportunity Support Specialist" is responsible for providing administrative and logistical support to the sales team, assisting with lead generation, managing customer information, preparing sales materials, and coordinating activities to ensure smooth sales processes, ultimately contributing to achieving sales targets by facilitating effective opportunity management throughout the sales cycle.Key Responsibilities:Lead Qualification and Management:

Qualify incoming leads by assessing their needs and potential fit with the company's offerings.
Identify and research potential new customers to build prospect lists.
Assign leads to appropriate sales representatives based on territory and qualification.

Sales Process Support:

Prepare sales presentations, proposals, and customer-specific documentation.
Update and maintain CRM system with accurate customer data, including contact information, sales activities, and opportunity status.
Coordinate scheduling of sales meetings and demos with prospects and clients.

Customer Account Management:

Provide customer service and support to existing clients, addressing inquiries and resolving issues.
Track customer account details, including purchase history and contract information.
Assist with renewal process for existing contracts.

Data Analysis and Reporting:

Generate sales reports and dashboards to track performance metrics, identify trends, and inform sales strategies.
Analyze sales data to identify potential areas for improvement and provide insights to sales leadership.

Administrative Tasks:

Manage sales-related paperwork, including contracts, purchase orders, and invoices.

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets.
Knowledge of industry-specific sales processes and best practices
Experience with CRM systems like Salesforce, or similar platforms
Experience in managing sales pipeline and opportunities. Leading reviews and meetings for pipeline commitments.
Strong communication and interpersonal skills to effectively interact with customers and sales team
Proficiency in CRM software and data management tools
Excellent organizational skills and attention to detail
Ability to prioritize tasks and meet deadlines
Basic understanding of sales principles and processes
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred requirements:- Bachelor's degree- Portuguese Level C1- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skillsAbout Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

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