Call Center Agent

Alajuela
Permanente
Tiempo completo

Hace 1 mes

JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career development with an international company where you can grow the career you dream of .Transportation, cafeteria, health insurance, Association, EAP program.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.As Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.What You’ll DoAnswers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillatorPulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales RepresentativePerform outbound calls to Sales Representatives to confirm receipt of case informationTriage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriateShift Adm [Monday to Friday from 9am to 6pm]Experience and required qualificationsHigh School Bachelor DegreeOne year of experience in a customer service, product support, IT, telecommunications, or related role.Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.Fully Bilingual (English and Spanish)Preferred QualificationsExperience in the biotech, bio-instruments or medical devices industriesExperience working in a broader enterprise/cross-division business unit model preferred.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Customer ServiceDIVISION: CRM Cardiac Rhythm ManagementLOCATION: Costa Rica
Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: NoMEDICAL SURVEILLANCE: YesSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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