
Windows Systems Administrator (Costa Rica)
- Alajuela
- Permanente
- Tiempo completo
- Design, install, and configure internal and customer-facing servers with a primary focus on providing Microsoft Windows OS Support (2016, 2019, 2022)
- Direct and provide Tier 3 support for our Technical Support and Help Desk staff. This requires expert knowledge of Desktop Hardware and Operating Systems.
- Manage incidents using our issue tracking systems
- Perform VM administration using different Virtualization Platform (VMware, Citrix, Hyper-V and Azure Cloud)
- Manage Dell servers and process hardware replacement from vendor
- Develop and implement project plans, risk assessments, and contingency plans.
- Contribute to current standards and provide improvements when necessary
- Research and assess future technology options to support technology growth and maturity.
- Provide technical leadership, mentorship, and knowledge sharing for other technical staff in the department.
- Write detailed procedures and update knowledgebase.
- Be part of rotational on-call for high severity issues and outages.
- Perform root cause analysis and change control process.
- Bachelor of Science in Computer Science, Information Technology, Computer engineering, related field or equivalent experience.
- Minimum 5 years of experience of system administration with Windows Server 2016, 2019 & 2022 operating systems.
- Expert in Microsoft Active Directory, DNS, DHCP, WINS, DFS, File and Print services, RDS and Group Policy Management.
- Expert in maintaining server environments including security patches, firmware upgrades, hot fixes, service packs, intermediate versions / full version upgrades.
- Experience with PowerShell scripting.
- 5+ years' experience in server and desktop virtualization platforms such as VMWare, Hyper-V, Citrix XenApp Server and XenDesktop preferred.
- 5+ years' experience in Dell server management preferred.
- Azure cloud experienced (Azure AVD, Intune, Microsoft Entra ID) experience in DevOps environment is a plus.
- Experienced on Endpoint Security (CrowdStrike, Windows Defender, BitLocker).
- MS certification is plus: MCSA, MCSE, AZ-900, AZ-104, AZ-800 and AZ-801.
- Strong communication and teamwork skills.
- Excellent problem-solving skills and the ability to work under pressure.
- Stakeholder management skills.
- Analytical skills