Customer Service Representative
Emerson
- Escazú, San José
- Permanente
- Tiempo completo
- Answers emails/calls from channel distribution exhibiting customer service excellence.
- Provides inside sales support for pricing and availability.
- Assists customer on basic order queries such as status, expedites and cancellations.
- Assists customers on general product inquiry (as available in the system).
- Performs other duties and responsibilities as assigned by management.
- Customer Service Experience: 2-3 years
- English Level: B2
- Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
- Demonstrated systems and process knowledge
- Very good customer support skills
- Multi-tasking skill in a fast-paced environment
- High sense of urgency and comprehension skills
- Strong in written and verbal communication
- Ability to work well under pressure
- Accurate in delivering outputs
- Schedule: Monday through Friday from 8am to 5pm CST
- Some overtime may be expected
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.