This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.Your role at BaxterThe Collections Manager is responsible for overseeing the strategic execution of collection operations within the Order to Cash (O2C) process. This position involves coordinating a team of supervisors and/or experienced analysts to ensure alignment with company goals related to DSO, past due percentage, and bad debt. The Manager collaborates cross-functionally with Credit, Disputes, Cash Applications, and Sales to implement standard methodologies, optimize processes, and deliver outstanding results. The ideal candidate will bring robust leadership, analytical thinking, and business insight to improve performance and champion continuous improvement across various countries or business units!Your teamJoining Baxter Global Business Solutions means joining a world-class team that is transforming the way we do business. At Baxter, we believe in challenging the status quo and providing global opportunities without physical constraints. Our leaders are exceptionally accessible and have a genuine curiosity about supporting the needs of employees. They are dedicated to helping you pursue meaningful development opportunities and define your career path!What you'll be doingWe provide strategic leadership for all areas of the O2C collections process, including setting long-term goals and driving operational execution.We lead and develop a team of supervisors and/or senior analysts; oversee larger and more sophisticated teams across geographies.We coach and empower frontline leaders to effectively manage their teams and deliver on performance metrics.We set and monitor critical metrics associated with collections efficiency, dispute resolution, and overdue reduction; recognize and respond to trends.We collaborate with senior leadership in Credit, Sales, Disputes, and Cash Apps to resolve issues, remove barriers, and agree on goals.We handle blocking issues and customer negotiations with a focus on strategic outcomes and long-term relationships.We champion continuous improvement initiatives, bringing to bear root cause analysis and process design thinking to drive balanced change.We develop and enforce policies, ensuring compliance with corporate guidelines and internal controls.We lead talent development efforts, including succession planning, career pathing, and training programs for high-performing teams.We ensure optimal team structure and resource allocation to support workload and business needs.We present operational results, risk assessments, and strategic proposals to executive stakeholders.We act as change leader in support of transformation initiatives within the function or broader organization.What you'll bringBachelor’s degree in Finance, Business, Accounting, or Economics. MBA or similar postgraduate degree is a plus.10+ years of dynamic experience in Accounts Receivable, with at least 2 years in a managerial role leading leaders or large teams.Consistent track record in reducing overdue balances and improving DSO.Experience in multi-country or regional operations is strongly preferred.Background in process improvement initiatives such as Lean Six Sigma is a plus.English B1 proficiency.Equal Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .
