Sr. Product Owner
- Heredia
- Permanente
- Tiempo completo
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.
In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
**Job Description**:
Experian unlocks the power of data to create opportunities for consumers, businesses, and society.
At life's big moments - from buying a home or car to sending a child to college to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyze, and process data in ways others can't.
We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
At Experian, we're investing in new technologies, talented people, and innovation so we can help create a better tomorrow.
COVID-19 is creating unprecedented circumstances.
We're monitoring the situation closely and the safety of our employees remain our top priority.
The hiring process, training, and employment will be handled remotely.
This means if offered the position, you will begin working from home.
However, please keep in mind that this position will likely transition back to our office located in Allen, TX once it has been deemed safe to return from the COVID-19 Pandemic.
We're growing and in need of a Product Owner for our Call Center.
**Responsibilities**:
- Manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program/project plans (including roadmaps, funding planning, resource planning)
- Partner with stakeholders to own and execute solution launches and feature enhancements related to a variety of initiatives related to the Consumer Information Services (CIS) product with consumer and MCE impact
- Manage multiple projects and products that enhance the consumer/client user experience.
- Define and communicate user stories, business objectives, and product requirements to the team
- Own and actively manage the vision and backlog for the Consumer Information Services (CIS) program with MCE impact, driving the automation of consumer activities including disputes, requesting copies of consumer disclosure, placing freezes, etc.
- Continuously drive optimization of processes related to the Consumer Information Services (CIS) products and services
- Create high-level impact analysis/ ROI to put forth roadmap recommendations and drive needed decisions.
- Work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, risk, and opportunities to deliver a great customer experience.
Must have the technical working knowledge to engage and prioritize for development teams while also being able to interface directly with users that may have a wide range of technology expertise (basic to advanced)
- Evaluate which enhancements and new solutions will have MCE operational impact and communicate/ plan according to change management philosophies and practices
- Engage partners across Experian from Consumer Information Services (CIS) sales, marketing, engineering, service, and operations to ensure we are developing solutions that drive operational efficiencies, cost savings, ensure compliance and manage gross margins according to business expectations
**Qualifications**:
- Ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders
- Background in analytics to make product decisions and to iterate rapidly
- Experience with Agile development methodologies
- 3+ years experience managing product and/or platform APIs as a product through the full life-cycle
- Ability to execute new product/ features to the servicing team to ensure efficient and scalable operational oversight
- Ability to lead decision making conversations about ownership, funding, creating, managing, and maintaining shared services, including a demonstrated ability to think holistically about the services that should be built to support the business
- Metrics-driven can draw insights from large data sets to deliver proactive performance updates and recommendations
- Can individually influence those around them and garner support for recommendations and priorities
- Experience working with both customers and technology teams, to ensure correct use/build of services
- Innovative and forward-thinking, can execute on product vision
- Ability to prioritize well, communicate clearly, and understand how to drive a high level of focus and ex
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