Service Delivery Manager
- Heredia
- Permanente
- Tiempo completo
- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.
**_ Education and Experience Required: _**
- Typically 5+ years to establish proven track record in directly related business.
- Typically first level university degree or equivalent work experience; advanced degree is a plus.
**_ Knowledge and Skills: _**
- Moderate knowledge of MPS and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Moderate level of planning, project management and change management skills.
- Excellent communication skills.
- Influence within same team and level.
- Excel advance skills.
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