Technical Solution Representative
- San José
- Permanente
- Tiempo completo
- Working independently while using standard protocol when needed to respond to customer issues.
Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence.
' Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
- Schedule flexibility (5am to 2pm / 6am to 3pm / 7am to 4pm)
**_ Education and Experience Required: _**
- High school education or equivalent.
Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Fluent in Portuguese oral and written
- Intermediate english level (written)
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
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