2A - Customer Service - Verizon
Infosys
- San José
- Permanente
- Tiempo completo
Senior Process Executive
Santana, San JoseIn this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle complex situations or escalation calls, explain possible solutions to ensure that customers feel valued and supported through active listening, and engage with irate customers to diffuse tense situations.Responsibilities:
- Utilizing applications, tools, office packages and soft wares as needed appropriately
- Working with KPIs and striving to exceed them to delight customers
- Sales pitch and recommendations for products or services that may better suit client needs
- Learning and innovation through training and continuous improvement sessions
Basic
- High School Diploma or GED Equivalent
- Strong command in English Language, C1 minimum
- At least 1 year of experience in call center/contact center environment in a customer service position
- Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations
- Proficiency with technology and how to apply it to solving problems
- Confident telephone manner with strong communications skills
- Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
- Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner
- Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response
- Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team
- Experience promoting and/or selling products and services to fit the needs of each client
- Strong attendance, performance and adherence to policies are essential for this role