Software Engineer, DevOps Tools (C-543)

San José
Permanente
Tiempo completo

Hace 14 días
Postúlese fácilmente

SMASH, Who we are?We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.Our Benefits

Wellness Coverage
Remote Work
Birthday day off
Recognition and rewards system
Referrals Program
Business skill coaching
English classes for Smashers and relatives
Learning opportunities

This is a remote position for Costa Rica and Colombia.
This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica or Colombia to apply for this role.Responsibilities

Administer and maintain Jira and GitLab, including user access, group management, workflows, and configuration schemes
Support and streamline onboarding by ensuring timely and accurate access to tools
Lead the cleanup and consolidation of custom fields, workflows, and schemes to reduce clutter and improve Jira performance
Develop dashboards, filters, and reports that help teams track and manage their work
Partner with the Data Team to support integration of Jira data into Snowflake
Leverage Python scripting to automate auditing, reporting, and governance of Jira configurations
Serve as the subject matter expert and internal point of contact for Jira and GitLab usage, troubleshooting, and best practices
Contribute to tool documentation, process improvements, and governance practices that scale with the organization

Qualifications

Strong experience administering Jira, including configuration of workflows, permissions, and custom fields
Familiarity with GitLab group and project structures
Proficiency in Python for scripting against REST APIs (e.g., Jira, GitLab, ServiceNow)
Ability to identify tooling inefficiencies and automate manual tasks
Excellent problem-solving and analytical skills
Strong communication and collaboration across engineering, product, and data teams
Service-oriented mindset with the ability to handle access and support requests efficiently
Two or more years of experience supporting tools in a technical environment

Smash