Qa Software Support
Officespace Software
- San José
- Permanente
- Tiempo completo
OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team.
Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a more modern workplace infrastructure.
We are working every day to create a better place for everyone, especially our own teammates.
Given the large wave of traditional enterprise customers transitioning to a modern hybrid workplace infrastructure, OfficeSpace has grown substantially since 2020.
Our amazing team consists of 200 employees across the US, Costa Rica, and Canada.
If you are ready to join a highly motivated team and immerse yourself in a culture built upon trust, respect, collaboration, and creativity, we would love to hear from you!
**QA Software Support Specialist**:
- What You'll Do**:
The QA Software Support Specialist works within the Client Experience Organization and is responsible for reviewing and providing timely evaluations of cases, implementation timelines and updates, and floor plan projects that have been handled by the Client Engagement, Project Management, and Back Office Teams.
As QA Software Support Specialists, our goal is to maintain a high and consistent level of support quality across the teams.
It is our responsibility that, regardless of the agent approached or the support channel used, customers always receive an excellent client experience.
Responsibilities include:
- Perform daily reviews of cases, implementations, and floor plan cases based on internal standards and KPIs.
- Accompany evaluations with meaningful and constructive feedback to the Client Engagement, Project Management, and Back Office Teams.
- Keep the Quality Assurance Supervisor informed of daily operations and ensure that work is reviewed and prioritized accordingly.
- Identify training needs and areas of improvement on an individual and team levels to ensure company-wide compliance.
- Contribute to team culture in a positive manner through coaching, mentoring and knowledge documentation.
- Help foster a customer-driven culture that is dedicated to ensuring the best possible client experience.
**The Skills, Experience, and Mindset Required**:
- B2-C1 English Level according to the CEFR or equivalent frameworks
- Progressive experience in client-facing roles where an aptitude for improving customer satisfaction was successfully demonstrated.
- Proficient in MS Office particularly Excel, Word and PowerPoint.
- Adept in Google Suite productivity tools - Drive, Gmail, Calendar and others.
- Experience with employee coaching and development through constant feedback delivery.
- Ability to analyze data and client interactions to check for errors and inaccuracies.
**Why OfficeSpace?
***:
- Competitive compensation packages, benefit options, and leave policies.
- Fully integrated hybrid work environment allowing you to work fully remote or, if location permits, at one of our gorgeous offices in Victoria, Canada; Atlanta, USA; or Escazu, Costa Rica.
- At OfficeSpace, we value trust above anything else.
We trust our employees to take ownership of their work and set themselves up for success.
Whether it's flexible hours, remote options, or anything in between, we know that people work best in different ways, and we embrace those differences
- We work in a fast-paced industry where teams do what it takes to deliver results and help OfficeSpace succeed.
We take pride in celebrating our wins and go out of our way to recognize those who have gone above and beyond.
- Work-life balance is critical as we move to a work environment where the lines between home and office become less and less defined.
We value people taking time off when they need it and being able to completely unplug from work so they can recharge their batteries.
- Pandemic or not, we like to have fun together.
Whether it's virtual happy hours, company-wide contests, or in-person holiday parties, OfficeSpace is always looking for ways to keep people happy and engaged with their teammates.
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