Respond to high-volume (50-80) inbound calls daily
Work to achieve best in class customer service by meeting or exceeding all customer experience key performance indicators such as first call resolution, customer satisfaction survey results
Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
Treat all callers with respect and provide a world-class customer experience
Adhere to work schedule, assigned daily duties, and work activities.
Attend all mandatory training and meetings.
Follow all policies, procedures, and compliance regulations
Skills and Experience
English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above).
1 years of experience in Customer Service .
The resource will work on a flexible schedule. Within our Hours of Operations
Must be available to work on weekends.
Must have a high school diploma.
A genuine interest in working with and helping customers.
Must possess excellent communication skills and involvement.
Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
Good presentation and a polite, tactful, and friendly character.
