Risk Specialist, RISC - Escalations
- Heredia
- Permanente
- Tiempo completo
Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, identification and implementation of preventative actions, and summarizing outcomes.Coordinate various stakeholder groups (such as Legal, Tech, Ops, etc) involved in escalations to deep dive, drive alignment, and implement solutions.Build and improve escalation management mechanisms.Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions.Summarize findings and present write-ups to senior leadership.About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent experience
- 2+ years experience in program management, incident/escalation management, or risk management
- Experience completing root cause analysis
- Experience writing for leadership audience
- English language comprehension, verbal and written skillsPREFERRED QUALIFICATIONS- Experience developing new programs and mechanisms
- Experience working with legal and technical stakeholders
- Experience presenting findings and recommendations to senior leadership
- Experience managing multiple projects simultaneously, including short term and long term deliverables
- Experience coordinating actions across multiple teams with competing priorities
- Experience analyzing data to identify trendsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.