Process Lead, Recr Svc, Recruiting Services
Costa Rica Elimco
- San José
- Permanente
- Tiempo completo
Key job responsibilities
- Provide day to day support and conduct training/refreshers to associates.
- Provide mentorship to the bottom performers in the team.
- Conduct audits and draft audit reports detailing methodology, results, and recommendations.
- Collaborating with business partners to resolve escalations and deep dive for root cause to eliminate or reduce future contact needs.
- Allocation of work to the team, Queue management & monitoring queues at periodic intervals to track and report progress.
- Escalation Managements: Acknowledge the receipt of escalation and resolve the escalation with detailed RCA.
- Prepare and publish reports on Daily, weekly & monthly basis about the process metrics.
- Periodic SOP reviews and update with latest updates.
Conduct trainings/refresher trainings.
- Participation in Tandem Calls, Weekly Calls, Transition Calls & Business Reviews.
Successfully manage multiple competing priorities simultaneously.
About the team
- Ability to handle projects using the Project Management principles and methodology - Experience in HR transactional processes of 2+ Years - Exhibits high degree of discretion and confidentiality - Lean, Six Sigma, or similar certification - Ability to concisely convey complex facts or events in writing
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