Project Manager
Selligent Marketing Cloud
- Heredia
- Permanente
- Tiempo completo
Your daily activities will be:
- End-to-end Accountability for project delivery
- Acts as the primary point of contact for the client during the project lifecycle
- Understands the client's business needs & leads client sessions including planning, governance, workshops, specifications, and testing
- Manages the scope of the project
- Identify, mitigate and manage project risks
- Controls project budget
- Understands and controls dependencies, assumptions and the critical path of the project
- Assesses, owns & documents change requests, including impact assessment (costs, effort, etc.)
- Drives customer acceptance processes
- Manages transition of the Client once the project has completed
- Run all client and internal status calls
- Incident escalation including Major Incident; Service Level Management
- Suggest Process Improvements in the Project Management Workflow
- Work with both internal and client teams outside of your time zone
- Send status reports internally and externally and be able to discuss why the project is in a yellow or red state in detail
- When time does allow, this role will be expected to suggest and work on "team initiatives", at least 2 a year
- Review levels of effort both to get a good understanding of what is expected of the project and create a draft timeline
- Be a team participant within the AMER PM team, the Global PM team, and Global Tech Services.
Your required knowledge for this role
- 2+ years of experience in project management
- Strong client facing communication skills
- Strong leadership, organizational skills and attention to detail
- Excellent written and verbal communication skills
- Strong leadership, interpersonal and negotiation skills
- Prior experience managing multiple parallel projects with competing deadlines and different complexities concurrently
- Commercial and conflict negotiation and resolution experience
- The ability to work independently and communicate well in a fast-paced, pressurized and matrixed environment
- An evaluator who uses data to drive decision-making
- Quickly adapt to our Project Management Process, but realize that some projects require us to be creative in our solutioning; we embrace a bit of ambiguity
- Be familiar with Marketing/Loyalty terminology
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