Digital Customer Success Manager
- San José
- Permanente
- Tiempo completo
We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.
You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and coordinating onboarding, adoption, retention, expansion, and advocacy efforts.
This role is responsible for working with key stakeholders to gain visibility with decision-makers and drive strategic partnerships, representing the face of the company.
**A career in tech.
Work with the biggest and best names in technology.
**
Tek Experts is a leading global provider of technical support and professional services on behalf of the world's largest technology enterprises.
Our highly specialized technology focus is helping redefine an industry, making technology support a highly strategic, value-creation engine for today's digitally transformed enterprise.
**Responsibilities**:
**This role will**:
- Serve as main post-sales point of contact and partner for enterprise accounts — be the voice of the customer with product, support, and sales teams, to ensure customer successes and challenges with our solutions.
- Contribute to the development of mid-term resolution & potential planning for customer business improvement, establishing and overseeing comprehensive processes and communications between customer, company, service provider and partners.
- Support customer onboarding by asking, "Do my customers have all the tools they need to be productive right away?"
- Be a customer advocate, ensuring all customer feedback is heard on both product and experience, and following up when needs are met or improvements are needed.
- Deal with customer complaints, issues and challenges by being adaptive and responsive to unexpected situations.
- Develop strategies and processes with the customer in areas like performance metrics, escalation, change management, and communication.
- Plan, assess, and develop new business opportunities in partnership with the sales team.
Qualifications:
**In this role**:
- Proficiency in both written and spoken English is required.
Additional languages are an advantage.
- At least 1 - 2 years of experience in customer care, pre-sales, account management, quality assurance, IT, or another related field are required.
- Advanced proficiency with Microsoft Office is required, including Outlook, PowerPoint, Excel, etc.
- Proactive problem-solving and the ability to deliver results working independently and under pressure are required.
- Excellent customer service skills and a customer-oriented mindset are required.
- Self-motivation and results-driven mindset are required.
Buscojobs