Data Center Network Support
- Heredia
- Permanente
- Tiempo completo
Experian is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
The Data Center Network Administrator is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services.
Data Center Network Administrator utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.
**_ Schedule: 7am CT to 7pm CT alternating Wednesdays and all Thursdays, Fridays & Saturdays._**
**Responsibilities**:
- Monitor data center operations via a large array of tools to ensure maximum service availability.
- Prompt and efficient triage and remediation of alerts and system notifications.
- Manage high severity incidents including technical bridge calls, incident.
documentation, and leadership notifications to ITIL standards.
- Partner with Problem Management and Subject Matter Experts on Root Cause Analysis.
- Partner with Change Management to ensure changes adhere to Change Management policies.
- Partner with technical teams on change implementations.
- Analyze system and service trends in support of Continual Process Improvement.
- Develop and document operations center processes and procedures.
- Mentor new team members.
- Stay current on Experian platforms, products, and service offerings
**Qualifications**:
- Bachelor's degree or minimum of 2-4 years related Command Center / Network Operations Center experience OR combination of the two.
- Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage).
- Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
- Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
- Experience with engaging and escalating with ISP's and network service providers.
- Ability to learn new technologies quickly.
- Working knowledge of Incident Management & High Priority Case Management.
- Excellent Customer Service, client facing skills.
- Experience in working in globalized IT services environment.
- Excellent English (oral and written) and good communication skills.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
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