Senior Software Engineer (Salesforce)

San José
Permanente
Tiempo completo

Hace 1 día

Meet the TeamAt Cisco IT, we're not just redefining technology, we're reshaping the way Cisco runs. Our team is at the forefront of reimagining business operations by combining smart technology, streamlined processes, and impactful data insights.Together, we're building the future of Cisco-reinventing applications, redefining experiences, and unlocking the full potential of our people, products, systems, and data. This is your opportunity to be part of an ambitious journey that's setting the standard for what's next in the digital world.Join us-and help show the world what's possible!Your ImpactThe CRM Engineering & Transformation Office (CETO) is a driving force behind improving the customer and partner experience across Cisco's Support Services. We are seeking a Software Engineer to join the team, focusing on Support Case Management within the Service Delivery function.In this role, you will:

Chip in to the development of innovative applications that support project delivery in CRM applications space.
Collaborate with multi-functional teams from IT, Operations, and Engineering.
Gain valuable exposure to the broader Cisco IT and Customer Experience(CX) strategy.
Work closely with Product Owners, Product Managers, Technical Architects, and development teams to deliver solutions that are aligned with business goals and technology roadmaps.

Key Responsibilities:

Craft and develop customized solutions within the Salesforce and UI platforms to support business functions, project objectives, and company goals
Implement and maintain integrations between Salesforce and non- Salesforce for internal or external facing systems
Develop and handle SFDC Apex classes, triggers, and Lightning components. Customize UI experience with Angular and react
Be responsible for the full application lifecycle, including requirements refining, development, testing, deployment, and ongoing maintenance
Collaborate with business collaborators to gather requirements and implement improvements in a fast-paced environment
Provide technical leadership by setting development procedures for integration, architecture, testing, and deployment
Fix and resolve technical issues to ensure efficient performance and reliability
Know the latest with Salesforce platform updates and recommend improvements or enhancements
Build and maintain documentation, including design specifications and user guides

Minimum Qualifications

Possess a Bachelor's degree in Computer Science or a related field is required; (Master's degree is preferred)
A validated experience of 8+ years as a Salesforce and UI Developer in an IT environment.
Hands-on experience developing and customizing applications within Salesforce Service Cloud, including Lightning Web Components, Apex, Flows, Service Console, Omni-Channel, and case management.
Sophisticated knowledge of React.js (hooks, state management, Context API, Redux) and/or Angular (v8+, RxJS, TypeScript) for building intuitive, responsive UIs.
A consistent track record to gather requirements, design solutions, develop features, test, and deploy production-ready applications end-to-end.

Preferred Qualifications

Salesforce Certifications: Salesforce Platform Developer I/II or Service Cloud Consultant certifications strongly preferred.
Deployment & CI/CD: Familiarity with Salesforce DevOps tools ( Copado, Flosum) and frontend CI/CD pipelines.
Performance & Optimization: Knowledge of techniques such as lazy loading, code splitting, caching strategies, and optimizing Lightning and SPA performance.
Reusable Components: Experience building and maintaining component libraries (LWC base components, Material-UI, Angular Material).
Integration Expertise: Exposure to Salesforce integrations with authentication (OAuth, JWT), analytics, and third-party apps.
Leadership & Collaboration: Experience leading small projects, mentoring junior developers, and working closely with product owners, architects, and multi-functional teams.
Web & Integration Skills: Solid base in JavaScript (ES6+), HTML5, CSS3, responsive design, and integrating with RESTful APIs/GraphQL.
Testing & Quality: Practical experience with unit testing frameworks (Jest, Jasmine/Karma, React Testing Library) and commitment to writing clean, maintainable, and scalable code.
Version Control & Collaboration: Proficiency with Git and working within Agile/Scrum teams.
UI/UX Focus: Strong understanding of UI/UX guidelines to deliver engaging, user-friendly experiences.
Problem Solving, excellent debugging skills and ability to resolve sophisticated issues across UI and Salesforce layers.
Hands on experience with AWS is a plus
Able to work on distributed team.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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