DeltaV Technical Support Engineer
Emerson
- Escazú, San José
- Permanente
- Tiempo completo
- Responsible for providing technical support, consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS and , DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations.
- This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries.
- Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.
- Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g., procedures, diagnostics, and documentation)
- Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level.
- BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees Minimum of two (2) years of experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
- Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
- Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC based HMI, Advanced Controls, Fieldbus or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
- Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell, .NET is an advantage
- Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers
- Strong initiative and ability to work in a self-directed environment
- Excellent spoken and written English
- Flexibility to work on shift schedule when needed
- An Engineer who will be supporting Communications/Infrastructure must have strong IT skills and knowledge.
- Experience in design, implementation, or service/support of any of the following areas: Networking & Security fundamentals, principles, and concepts - design, maintenance, optimization and problem solving.
- Cybersecurity solutions or cybersecurity standards and best practices.
- Industry certifications related to information security is a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).
- Knowledge of another foreign language (ex. Portuguese) is an advantage.
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network