
Regulatory Compliance Team Lead
- Escazú, San José
- Permanente
- Tiempo completo
- Implement, development and maintenance of Regulatory Compliance tasks.
- Development and maintenance of procedures.
- Resolve customers and team escalations
- Development and maintenance of metrics and reports.
- Build effective teams
- Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
- Support and assist in promotion of Regulatory Compliance Shared Services.
- Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
- Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
- Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
- Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
- Develop and implement new processes to provide specific services to Emerson Business Units
- Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
- Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
- Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
- Actively participate on Regulatory Compliance Initiatives
- Optimizes work process
- Ensure that processes are correctly performed, in a timely manner.
- Support team members with queries.
- Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
- Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
- Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
- Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
- Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
- Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
- Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
- Visa B1/B2 is a plus
- Experience in Power BI is a plus
- Three to five years of experience working with Regulatory Compliance / Customs environment
- Demonstrated customer service orientation.
- Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
- Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
- Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
- Demonstrated experience in communicating and presenting results to the Management team.
- This position requires to travel at least 10% of the time