Technical Support Engineer - Service Management

Flores, Heredia
Permanente
Tiempo completo

Hace 1 mes

OVERVIEWWe are looking for an experienced Technical Support Engineer- Service Management with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Client's software and platform.RESPONSIBILITIESIn this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the Client's software platform. The successful candidate will be able to quickly gain an understanding of the Client's platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.QUALIFICATIONS

Deep understanding of Java, JavaScript
Experience with relational databases such as MySQL
This is a customer facing role and the weight of customer support and case management element is split.
Technical prowess is key, but so is being prepared to serve customers.
Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in Javascript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Portuguese is a must

PREFERRED SKILLS

Deep understanding of Java, JavaScript
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

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