Order Manager
- Costa Rica
- Permanente
- Tiempo completo
- Bachelor's Degree Business, Supply Chain Management or related field required.
- 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.
- 3+ years in customer facing experience.
- Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)
- Previous experience using Excel
- Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
- Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)
- Able to convey ideas clearly and succinctly through written communication
- Persistent and determined in the face of adversity
- Effectively manages their time to deliver work efficiently
- Always applies a customer service mindset and strives to deliver customer delight
- Demonstrates effective prioritization skills in an environment with many competing demands
- Applies superior critical thinking skills to identify solutions to difficult problems
- Comfortable and effective in presenting to and closely working with senior leadership
- Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
- Proficiently establishes and continuously improves processes to deliver optimal organizational value
- Demonstrates ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Values
- Demonstrated ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Values
- This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
- The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.
- Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
- This role will be expected to work in an open-office environment with desk sharing/hoteling practices
- Travel between our Maryland Heights, MO and Edwardsville, IL locations is common
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program, and more!
- Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a functional level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
- Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
- Taking a self-driven approach to identifying and solving problems
- Supporting cross-functional accountability throughout WWT Supply Chain
- Working to achieve KPIs through operational excellence
- Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
- Taking an active role in direct customer interaction to provide order status, reporting, data-driven insights and other updates with professional polish
- Assisting with the successful onboarding of new customers to ensure customer delight, operational effectiveness
- Communicating effectively with our internal and external customers
- Supporting the training and skills development of other employees within the team