End User Support Technician - Junior
- Heredia
- Permanente
- Tiempo completo
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**What you'll do**:
- **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)**
- Taking inbound calls from customers, as well as doing callbacks when needed.
- Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).
- Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.
- Collaborating to create troubleshooting documentation and runbooks.
**What experience you need**:
- English level B2 / C1
- Technical school degree, Associate's degree, bachelor's degree, or equivalent experience
**What could set you apart**:
- Excellent communication and customer service skills(verbal and written)
- Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android
- Strong troubleshooting and problem-solving skills
- Good problem-solving, analytical, and team-working skills
- CompTIA A+and/or Microsoft certification is desirable, but not required
**We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
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**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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