Call Center Agent (Hybrid & Work from Office)

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer’s inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Bill Gosling