Fulfillment Analyst
- Heredia
- Permanente
- Tiempo completo
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
You will act as the point of contact for internal and external customer's onboarding requests.
Work closely with stakeholders across the organization including Sales, Fulfillment teams, to name a few, in order to provide a comprehensive and seamless boarding experience.
**What you'll do**:
- Provide post-sales support required to deliver products and services, including installation, delivery, and maintenance.
- Coordinate customer requirements with internal teams and ensure that customer is set up for organization to deliver agreed upon product or service.
- Perform quality control on processed requests.
- Prioritize and coordinate execution of requests for a timely and accurate service delivery.
- Track/follow up on the status of each request, keep Customers/Partners informed about request status and respond to questions or inquiries.
**What experience you need**:
- 1+ year of back office or customer service experience.
- English skills both oral and written (B2+)
- Bachelor's degree preferred.
- Typing 35+ words per minute.
**What could set you apart**:
- Knowledge of CIS/ACRO, ezBoard & Salesforce.
- Knowledge of Microsoft (excel, word, powerpoint) and/ or Google Suite.
- Strong attention to detail.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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