Sr Payroll Analyst, Us Payroll
Amzn Support Srvcs Costa Rica
- San José
- Permanente
- Tiempo completo
- Previous experience in a customer support function
- Fluent English (spoken and written)
- Excellent written and verbal communication skills
- Ability to communicate and present efficiently to customers, executives and internal/external stakeholders in professional manner
- Proficiency with Microsoft Office suite
- Ability to influence stakeholders and resolve complex customer/business issues
- Excellent organizational and time management skills
- Bachelor's Degree or equivalent experience
Job summary
Would you like to be part of an organization that is helping Amazon to be the Earth's Best Employer?
Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values?
Getting interested?
At Amazon, we take seriously our commitment to pay employees accurately and on time.
When pay issues come up, our team dives deep into the problem, bring together all resources needed to make corrective actions, and later capture lessons so the same issues do not happen again.
The US Payroll Escalations Team is seeking a dynamic Sr Payroll Analyst who is obsessed with improving our employee's pay experience.
In this role, you will lead the investigation of payment issues, collaborate with partner teams to root cause problems, execute and follow through on corrective actions, and recommend improvements to reduce future defects and escalations.
Key job responsibilities
**Role Key Responsibilities**:
- Lead the investigation and documentation of complex employee pay-related issues, identify root cause and corrective actions to ensure employees are paid accurately
- Collaborate with partners in HR, Benefits, Time and Attendance, and other teams to ensure employee payment issues are fixed at the source and future payments will be accurate
- Identify and analyze issues, patterns and trends in escalations, and report to leadership teams
- Identify process and quality improvement opportunities throughout the escalations process, contribute to customer experience improvement and communicate / take actions as appropriate
- Document lessons learned and best practices for sharing with Payroll and partner teams
- Contribute to projects that improve employee pay experience and efficiency of Payroll Operation processes
About the team
The US Payroll Escalations team is at the core of Payroll's customer service mission to ensure that the voice of the customer is heard and respected.
The team handles complex and high profile employee pay issues that need immediate attention.
The team views each employee contact as an opportunity to learn and drive positive actions to continuously improve on behalf of Amazon employees.
- 3+ years of experience in US Payroll processes
- Team focused with particular ability to work across virtual teams
- Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances, solid sense of accountability and sound personal judgment
- Familiar with Peoplesoft, ADP software
- Used to work in a metrics driven organization
- Experience in leading projects
- Demonstrated ability to meet deadlines while managing multiple projects
- Ability to work independently in a fast-paced and rapidly changing environment
- A work ethic based on a strong desire to exceed customer expectations
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