
Jr Appeals Specialist
- Heredia
- Permanente
- Tiempo completo
- Triage incoming inventory for the Appeals team, validating appeal criteria is met
- Compose technical denial arguments for reconsideration, including both written and telephonically
- Identify contract protection that can be leveraged to overturn denials.
- Overcome objections that prevent payment of the claim and gain commitment for payment through concise and effective appeal argument
- Identify problem accounts/processes/trends and escalate as appropriate
- Utilize effective documentation standards that support a strong historical record of actions taken on the
- Ability to perform basic math to ensure accurate statement of accounts receivable
- Meet the productivity and quality standards of the organization
- Timely completion and comprehension of all educational requirements
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
- English - Written and verbal communication skills in English (English Level B2+).
- Must have a high school diploma.
- Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
- Ability to read and interpret medical records is a plus
- Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
- Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
- Interpersonal skills - able to work effectively with other employees, patients and external parties
- PC skills - demonstrates proficiency in Microsoft Office applications and others as required
- Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
- Technical skills - Professional presentation skills needed to represent facilities in legal.
- Comprehensive health benefits covering medical, vision, and dental.
- Transportation subsidy.
- Solidarity Association.
- Training and development programs.
- Employee recognition program.
- Generous paid time off and family leave.
- Enjoy a paid day off on your birthday!