Director of Rooms
Hacienda AltaGracia
- Perez Zeledón, San José
- Permanente
- Tiempo completo
- Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation.
- Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
- Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery.
- Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
- Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
- Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
- Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential.
- A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
- Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
- Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.