Sales Operations Associate Manager

Costa Rica
Permanente
Tiempo completo

Hace 29 días

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at ..A Sales Operations Manager is responsible for overseeing the entire process of managing Partner onboarding, Partner enablement, Pipeline monitoring and reporting, Opportunity management, Revenue management, Quote and pricing support, Order Management, Order booking, Fulfillment, while identifying opportunities for process improvement and optimization within the teamKey Responsibilities:

Define and Execute Business Priorities
Key contributor and owner of the direction for your operations. This includes defining strategic goals for the team.
Participate in defining, planning, and documenting key projects and initiatives.
Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance development
Own all facets of performance and career management for the team.
Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.
Own and be accountable for the output and performance of your team.
Operational Excellence
Uphold and continue to drive operational excellence across the site and globe.
Drive best practices with a focus on outcomes for our customers.
Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Recruiting and Hiring
Take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.
Incident and Escalations Management
Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.
Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base.
Engage with Director and C-Level executives to understand business needs.
Be the voice of the customer and work with internal resources to ensure that the customer’s SLA’s are met.
Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
Champion and advocate for customer requirements within the sales operations functions.
Participate in customer requested meetings (onsite or via phone).
Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service.

#LI-LATAMRequired:

Bachelor’s Degree
English: Minimum C1 required
ERP Skills: Salesforce, SAP (S4 Hana)
Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.
Strong understanding of sales principles and methodologies
Proven track record of developing and executing successful sales strategies and achieving revenue targets.
Expertise in managing sales operations back-office processes with knowledge of operations processes, tools and technology.
Working experience in creating sales enablement toolkit, including sales presentations, product information, and customer case studies
Result oriented leader managing teams of 50+ HC working in remote and hybrid environment.
Partnered with marketing, product development, and customer service teams to ensure alignment and support sales initiatives.

Preferred:

Post Graduate program in Business Management
Certified Black belt Six Sigma
PMPi certification or experience
Sales planning and administration experience

About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

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