Associate Order Manager - Costa Rica

World Wide Technology

Costa Rica
Permanente
Tiempo completo

Hace 12 días

Job Description:Qualifications:Education

Bachelor's degree required, preferably in business or supply chain related field

Work Experience

1+ years of supply chain related experience, preferably in a complex manufacturing environment
1+ years of experience in a customer facing position.

Knowledge, Skills, and Abilities

Demonstrated ability to work independently on routine assignment
Ability to demonstrate a work ethic consistent with WWT's Core Values
Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
Efficiently and effectively communicates information to promote collaboration and HPT
Able to convey ideas clearly and succinctly through written communication
Effectively manages their time to deliver work efficiently
Always applies a customer service mindset and strives to deliver customer delight
Persistent and determined in the face of adversity
This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
This role will be expected to work in an open-office environment with desk

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program and more!

#LI-AP1 #LI-HYBRIDRequirements:This position is only accepting applicants already located in Costa RicaAssociate Order Manager - Costa RicaWhy WWT?At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.Want to work with highly motivated individuals on high-performance teams? Join WWT today!A Brief OverviewAn Associate Order Manager is responsible for managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires a basic working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to understand data, troubleshoot and resolve basic issues, and the ability to effectively collaborate and communicate with cross-functional teams on activities that ensure the successful and timely delivery of orders. An Associate Order Manager supports building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and internal Key Performance Indicators. Proactive and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.Job Responsibilities

Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a basic level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
Identifying and correcting transactional order issues
Supporting cross-functional accountability throughout WWT Supply Chain
Working to achieve KPIs through operational excellence
Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
Working with customers to provide order status, reporting, and metrics

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