Dialer Administrator
Credito Real Usa Finance Llc
- San José
- 3.000-3.500 USD al mes
- Permanente
- Tiempo completo
**Typical duties and responsibilities**
- Perform daily uploads, downloads, and importing
- Ensure and document outbound dialer activity
- Analyze dialer-output data to identify potential problems and issues
- Run EVPH and other reports regularly
- Create and update dialing campaigns, filter, list strategies and reports
- Monitor and adjust the performance of dialer systems
- Provide front line support to team members for the dialer
- Complete other duties as assigned
**Required skills and qualifications**
- Knowledge and experience in using a dialer system
- Intermediate to advanced proficiency level with Microsoft Excel
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data
- Knowledge of auto-dialer operations and concepts
- Understand database-design principles, data structures, and optimizations
- Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
- Excellent oral and written communication skills
**Preferred qualifications**
- At least 1 year in a call-center environment
- Knowledge and experience in using a dialer system
- Intermediate-advanced proficiency level with Excel
- Experience with Livevox
- Basic statistics knowledge
**Education and experience**
- Bachelor's degree is preferred.
- Minimum1 year of experience in a call-center environment.
**Pay**: $3,000 -$3,500/month based on experience
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