Sales Order Administrator I ( RMA/AWR )
Emerson
- Escazú, San José
- Permanente
- Tiempo completo
- Support for Flow Repair Departments and Sales Order Administrators, addressing inquiries and processing RMAs and AWR orders via phone (80%) and email (20%).
- Verify model accuracy and ensure compliance with customer requirements for all RMA & AWR orders.
- Evaluate RMAs based on reports, collaborating with Technical Support staff when required.
- Review commercial terms and conditions to ensure adherence to agreements and company guidelines.
- Enter AWR orders into the Oracle system accurately and within set timelines.
- Communicate order details and status to relevant teams and collaborators.
- Collaborate with cross-functional teams for technical support and customer concerns or issues.
- Generate RMA numbers and quotes for internal and external customers.
- Verify accuracy and completeness of Recal-RMA order information.
- Maintain updated customer information in internal systems and databases.
- Enter and book orders in business systems, ensuring compliance with documentation procedures.
- Review customer purchase orders, ensuring completeness and accuracy.
- Initiate proactive communication with customers to resolve issues and collect missing information.
- Coordinate with departments to validate technical requirements of purchase orders.
- Proactively customers through any delays and discuss potential solutions.
- Review orders for technical conformance and share the best standard processes with team members.
- Submit reports and accomplish special projects as assigned.
- Conduct Trade Compliance Screening if required.
- Academic background in Business Administration or related field.
- English Proficiency (Written and Oral) level, minimum must B2 (Upper Intermediate).
- Able to talk to customers and answer phone calls to handle cases or customer requests.
- Experience in customer service or similar technical roles (0-1 year).
- Attention to details and decision-making.
- Past work experience associated with the process industry.
- Analytical and responds to the question “How” to achieve the objectives.
- Strive to maintain excellent relations with the company and clients.
- Aligns thinking to help achieve division's business goals and objectives.
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network